Managed IT Services & Support
Managed IT Services & Support
Saving you money, time and IT worries.
- Are you paying for IT support every time you have a problem?
- The longer your IT problems last, the more it costs?
- Your current IT support takes too long to fix the problem?
- You can’t budget on what your IT support will cost?
If these questions sound familiar to you, then we are here to help! We have a wealth of experience and knowledge in small to medium business IT systems which we are putting to use in proactive managed IT service support packages tailored to suit your business needs.
Our combination of regular remote preventative maintenance a long with real time monitoring of your IT systems & assets allows us to deliver many great benefits enabling your business to run smoothly.
Minimise your IT downtime
We address and resolve most smaller problems before they are able to become expensive failures. This is achieved through our real time system monitoring and reporting functions. This monitoring is carried 24×7, 365 days a year, and we are able to fix most problems without any impact to you or your users. We are able to work out of your business hours to perform any necessary maintenance and checks, enabling your business to keep running throughout the day.
Reduce your IT support costs
Our ability to connect to your IT systems remotely allows you to avoid unnecessary onsite support, while also enabling us to provide you proactive maintenance and resolution, before you often even notice a problem.
Fixed fee IT management
Our Managed IT Service contracts offer a predictable cost for supporting your IT systems, enabling you to budget accurately and affordably.
We have invested in state of the IT monitoring systems. This constantly feeds IT health and performance information about your servers, computers and devices back to our service centre over a secure connection. We can then collate this data and act on resolutions timely and appropriately.
Proactive Support.
When our monitoring system detects a potential IT issue we are instantly alerted. We often find problems before you may even notice they exist.
Remote Desktop Control.
Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.
Security and Anti Virus Management.
We can automatically detect missing security patches or failed antivirus systems. Missing patches or antivirus issues can be address remotely ensuring you are not exposed to possible virus or cyber attacks. With the risk of ransomware viruses increasing, this is a very important area that we find businesses overlook.
Backup Monitoring.
Our monitoring systems will ensure your important business data is being successfullly backed up as expected.
Do you know if your backups are working? We can take your backups and run a restore in our development environment, this lets us ensure that all backups are able to be restored as expected.